| Part I. INTRODUCING PEOPLE AND COMPUTERS 1.
Planning Information Systems 1.1 What Is an Information
System?
1.2 Why Must We Plan Information Systems?
1.3 Working With Models
1.4 Modeling Examples
1.5 Physical and Logical Aspects of Information
Models
1.6 ISVIC Procedure
1.7 Summary
1.8 Review Questions and Exercises 2.
Understanding Human Behavior and the Mind 2.1 Uncertainty
in Our Environment
2.2 Mechanisms of the Mind
2.3 Perception
2.4 Conception
and Cognition
2.5 Short-Term Memory
2.6 Mind Set
2.7 Reinforcement
2.8 Selection
2.9 Learning
2.10 Fatigue and Confidence
2.11 Appearance
2.12 Role
2.13 Environment and Time
2.14 Suggestion and the Self-Fulfilling
Prophecy
2.15 Groupthink and a Hidden Agenda
2.16 Conformity and Assertiveness
2.17 Integrity
2.18 Summary
2.19 Review Questions and Exercises 3.
Human-Machine Considerations
3.1 Analyzing Human and
Machine Tasks
3.2 Differences Between Humans and Machines
3.3 Appropriate
Tasks for Machines
3.4 Artificial Intelligence and Expert Systems
3.5
Putting Human Experts in Charge of Computers
3.6 A Taste of Practical Problems:
A Hospital Example
3.7 Summary
3.8 Review Questions and Exercises
PART
II. DEVELOPING AND USING INFORMATION PROCESSING SYSTEMS 4. Developing
Information Systems 4.1 Planning the Development Process
4.2 Activities for Software Development
4.3 Implications of the Software Product
Developed
4.4 Roles of People in the Development Organization
4.5 Development
Phase Process
4.6 Phase Process and Development Documentation
4.7 Supporting
Materials
4.8 Software Engineering and Software Quality Assurance
4.9
The Human Element in Software Development
4.10 Summary
4.11 Review Questions
and Exercises 5. Using Information Systems
5.1 Planning Computers in the User Organization
5.2 Planning an Application
5.3 Implementing and Using Applications
5.4 Roles in the User Organization
5.5 User Application Plans
5.6 Practical Considerations in Using Computers
5.7 Running A Computer Center
5.8 A Taste of Practical Problems: Automating
Expertise
5.9 Summary
5.10 Review Questions and Exercises Part
III. COMMUNICATION, DOCUMENTATION, AND TRAINING 6. On Language
6.1 Imprecise Natural Language
6.2 Precise Formal Languages
6.3 Considering
Natural Language Translation
6.4 Summary
6.5 Review Questions and Exercises 7.
On-Line Communication 7.1 Writing, Speaking, and On-Line
Dialogues
7.2 Task Orientation
7.3 Elements of the Human-Machine Interface
7.4 On-Line Communication Standards
7.5 Designing a Human-Machine Interface
7.6 Specific Forms of Communicating On-Line
7.7 Summary
7.8 Review Questions
and Exercises 8. User Documentation
8.1 Importance of Documentation
8.2 Writing for Understanding
8.3 Watching
Your Style
8.4 Reading to Understand and To Remember
8.5 Practical Points
On Writing
8.6 Summary
8.7 Review Questions and Exercises 9.
Training 9.1 Characteristics of Learning
9.2 Beginning
With Learners' Needs and Teachng Objectives
9.3 Choosing an Instructional
Strategy and Medium
9.4 Some Specific Forms of Training
9.5 Justifying
Training Financially
9.6 Summary
9.7 Review Questions and Exercises Part
IV: ORGANIZING AND MANAGING FOR QUALITY 10. Defining Quality
10.1 Objective and Subjective Quality
10.2 Objective Quality: Conformity
to Requirements
10.3 Subjective Quality: How Each Person Sees It
10.4
Providing Quality Service to Customers
10.5 Summary
10.6 Review Questions
and Exercises 11. Structuring an Organization
11.1 Theories of Organization
11.2 Moving From Centralized to Decentralized
Organization
11.3 Organizing to Deal With Uncertainty
11.4 Rules, Procedures,
and Delegation
11.5 Individual Job Design
11.6 Diagnosing an Organization's
Health
11.7 Summary
11.8 Review Questions and Exercises 12.
On Managing and Being Managed 12.1 Management Theories
12.2 Basic Managerial Tasks
12.3 Management by Objectives
12.4 On Being
A Manager
12.5 Top Management Style and Organizational Culture
12.6 Managing
in an Information Processing Environment
12.7 On Being Managed
12.8 Becoming
a Self-Actualized Subordinate
12.9 Summary
12.10 Review Questions and
Exercises 13. Commitment and Self-Actualization
13.1 Commitment to What?
13.2 Self-Actualization: The High Road to Quality
13.3 Summary
13.4 Review Questions and Exercises Epilogue APPENDICES
A Recommendations for VDT Users
B On-Line Dialogue Design Principles
C Preparing and Making a Presentation
D Attending a Presentation
E Having
a Productive Meeting
F Daydreaming and Brainstorming to Generate Ideas
G Writing a Meeting or Activity Report
H Conducting an Interview
I Talking
Person to Person
J Negotiating for Agreement
K Elements of a Manual
L Designing and Making an Index
M Keeping a Diary as an Aid to Memory
N Nonverbal Communication Glossary
Bibliography
Author Index
Subject Index
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