Partial Contents of

Measuring and Managing Performance in Organizations

by Robert D. Austin
foreword by Tom DeMarco and Timothy Lister

ISBN: 978-0-932633-36-1  
©1996   240 pages   softcover  
$24.95 (plus shipping)

Subject(s): Software Metrics, Software Quality & Productivity

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An Introduction to Measurement Issues

A Closer Look at Measurement Dysfunction

Constructing a Model of Measurement and Dysfunction

Bringing Internal Motivation into the Model

Designing Incentive Systems

Comparing Delegatory and Measurement-Based Management

Purely Informational Measurement

How Dysfunction Arises and Persists

The Cynical Explanation of Dysfunction

Interviews with Software Measurement Experts

The Measurement Disease

Societal Implications and Extensions

Interview Methods and Questions

Glossary, Bibliography, Index

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